Question

Care 1 hospital is renowned for its impeccable reputation and strong employee morale. these types of qualities can best be described as _____ standards.

Answer 1

Intangible Standards

Intangible standards are those that do not have physical form, or those standards that cannot be perceived by the 5 senses (such as employee morale and work ethics). In contrast, tangible standards are those that can be assessed using the five senses -- seeing, smelling, hearing, tasting, and touching.