In Roberts Seven Stage Crisis Intervention Model the second step is to make mental contact and quickly create a collaborative relationship. You are decided to connect psychologically with the person in crisis. The next step will be to identify the problems the individual is experiencing.
Answer:
Phases in evolution in CRM.
Explanation:
CRM full for is Customer Relationship Management.
Evolution of CRM consists of the following Phases:-
- Reporting using the CRM reporting technologies.
- Analyzing which involves the CRM analysis.
- Predicting using the CRM predicting technologies.
Since these steps are mentioned in the question.Hence the answer is Phases in evolution in CRM.
