Answer:
a. From a political perspective, Ricoh should be aware of regulations from ITAC (Information Technology Association of Canada) who is actively promoting and supporting the expansion of the IT services industry in Canada as this move will likely impact Ricoh in many ways. - Yes
b. From an economic perspective, Canada enjoys a strong economy with a strong GDP growth. - Yes
c. Low oil prices are causing turmoil in business investment in western Canada, leading to a negative impact for the economic component of the macro-environment. - Yes
d. A weak Canadian dollar makes the cost of importing more expensive. - No
Explanation:
- The macroeconomic conditions that impact the business in terms of the economic growth rate. The use of GNP and GDP to measure the growth. The macroeconomic phenomenon estates the patterns and conditions from the large aspects of the economy.
A key element of customer relationship management is to: develop a strategy to achieve the largest possible market share.
- A company or other organization manages its relationships with consumers using a process called customer relationship management, which often involves studying a lot of data through data analysis.
- CRM systems come in three basic categories: operational, analytical, and collaborative. Here's how to pick the best one to give your clients better conversational customer experiences.
- Customer retention, loyalty, profitability, and satisfaction are the four pillars of customer relationship management.
- A tool known as customer relationship management (CRM) is used to handle all interactions and relationships between your business and its clients. Simple is the aim: strengthen commercial ties. CRM systems assist businesses in maintaining contact with clients, streamlining procedures, and boosting profitability.
Thus this is the answer.
To learn more about CRM, refer:brainly.com/question/27993518
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Answer:
A respond to customer
Explanation:
Responding to customers is a good customer care practice. As business competition increases, the need for excellent customer care increases. Offering quality and prompt services creates loyalty among the customers. A loyal customer is not likely to purchase from competitors.
When customers feel and believe they are offered excellent services, they will recommend the business to other customers. In due course, the business will have a circle of many loyal customers. Ignoring a customer or over-pricing of goods will make existing and potential customers look for alternatives.
