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Ivan
4 years ago
15

Your team is understaffed and experiencing a very heavy call load when a customer tells you that she wants something done right

away. You know that it will take at least 20 minutes to do as compared to the team average of 3 minutes per call. Fulfilling her request will also make it more difficult for other customers to get through. Given this situation, you decide to:
Business
1 answer:
steposvetlana [31]4 years ago
7 0

Answer:

It is imperative to let the customer who is in a hurry that, just like her, all the clients in the store want their orders to be processed the fastest possible but, she must respect the clients who came earlier than her so we can make sure everybody in the store is treated the same. It is not suitable to mention the customer that the store is understaffed since this may be a reason for them to start claiming why more employees are not being hired.

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Hilton Hotels wishes to conduct a study on the determinants of brand loyalty among Hilton Hotel customers. The Hilton organizati
Rus_ich [418]

Answer: the population for the study is the Hilton Honors Club members.

Explanation:

To gather facts on factors about increasing loyalty, Hilton will have to carry out a survey that will be sent to all of its Hilton Honors club members because these members are the ones who are already loyal to the Hilton brand whenever they travel and can be easily assesible. From Thier valid reports, Hilton will understand how best to increase loyalty from its other remaining 90% visitors.

6 0
4 years ago
Customer service is the __ a business takes to satisy customers.
belka [17]

Answer:

Management philosophy

7 0
3 years ago
The following data are available for Cole Company. Increase in accounts payable $120,000 Increase in bonds payable 300,000 Sale
antoniya [11.8K]

Answer:

Net Cash=$390,000

Explanation:

Net Cash provided by financing activities = Increase in bond payable + Issuance of common stock - Payment of cash dividends

Net Cash= $300,000+$180,000-$90,000

Net Cash=$390,000

Net cash also refers to the amount of cash remaining after a transaction has been completed and all associated charges and deductions have been subtracted

6 0
4 years ago
Fishermen’s Corp. is considering purchasing a boat. If the boat was purchased, it is expected to receive $20,000 at the end of t
ozzi

Answer:

The boat today is worth 100,440 dollars

Explanation:

We need to solve for the present value of the payment Fishermen's Corp will receive for the boat:

We will apply the formula for lump sum to each \frac{Maturity}{(1 + rate)^{time} } = PV  

cash flow and then add them together

\frac{20,000}{(1 + 0.08)^{1} } = PV  

\frac{40,000}{(1 + 0.08)^{2} } = PV  

\frac{60,000}{(1 + 0.08)^{3} } = PV  

Year Nominal     Present Value

1 20000  18, 518

2 40000 34,293

3 60000 47,630

TOTAL            100,441

5 0
3 years ago
Which two actions should you take during an informational interview?
Eddi Din [679]
Answer:

speak with confidence

encourage the interviewer to do most of the talking- after all he is the interviewer, you don't want to dominate the interview.

Hope this helps! ;D
4 0
4 years ago
Read 2 more answers
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