Question

"Sally purchased the newly launched "Jolie" lotion. By attempting to find out if the lotion's perceived performance matches her expectations, Sally was measuring her level of customer ________."

Answer 1

Answer:

The answer is - Satisfaction

Explanation:

The options are;

A) perceived value

B) satisfaction

C) equity

D) engagement

E) lifetime value

The answer is B- Customer Satisfaction

Customer satisfaction is defined as a customer or consumer's overall happiness that shows the fulfillment he or she derives from doing business with a firm or using a particular product or service. It is often abbreviated as CSAT. As Sally attempts to find out if the lotion meets her expectations she is measuring her level of customer service.