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Vedmedyk [2.9K]
3 years ago
13

All of the following are reasons for the general decline in customer satisfaction over the past 20 years EXCEPT: Select one: a.

Today's customers are very price sensitive. b. Product quality is much lower now than at any time in the past. c. Customers are more cynical, have more information, and have more attitude than ever before. d. Customers are much less brand loyal than in the past. e. Today's customers are exceptionally demanding.
Business
1 answer:
mart [117]3 years ago
4 0

Answer:

B

Explanation:

In my point of view, For the past 20 years customers have more information and alternatives then before.

But one option is wrong, that is product quality is lower now. Products are of superior quality now a days with the introduction of information technology in industry. Products are of superior quality now.

Other options are the reason for general decline of customer satisfaction. That is customers are always price sensitive, customers have more information then before, customers demands are exceptional.

But we can't say that quality of product is lower.

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Sphinxa [80]

Answer:

The correct answer is letter "C": duplicated reach.

Explanation:

Duplicated reach refers to an advertisement that could have been seen by the same individual in the audience through different mediums. The activity receives the name of duplicated reach but the promotion can reach people through multiple ways such as television, radio, the internet, social media, billboards, to mention a few.

In the example, <em>the Savor chocolate advertisement has a double reach since it is portrayed during the transmission of two different TV shows using one single channel (television).</em>

3 0
3 years ago
The stock price of Webber Co. is $68. Investors require an 11 percent rate of return on similar stocks.
zheka24 [161]
To get the growth rate, we will follow the Gordon Growth modelP= D/(K-G)whereP= stock value=$68D= Expected dividend=$3.85G= Growth rateK= required rate of returnG =K-(D/P)Substitute the given valuesG= 0.11-(3.85/68)
G= 5.34%The growth rate for stock required is 5.34%
7 0
3 years ago
On January 2, 2019, Adelphi Company purchased a patent for $235,000 plus
Ymorist [56]

Answer:

The annual amortization expense for 2019 will be $35000.

Explanation:

The amortization expense for the patent calculated based on the useful life of patent. The purchase of value of $235000 plus $10000 gives the total value of $245000 while use the patent of 7 years.

The formula for amortization expense = (Cost of patent - Residual value ) / Useful life of patent)

amortization expense = ($245000-0)/7 = $35000

The legal life would not count due patent in business use for limited life compare to legal life of patent.

4 0
3 years ago
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Dmitry_Shevchenko [17]

Answer:

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Explanation:

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Thus, <em>Cleo is failing at believing by nodding her head she will be seen as a stronger manager. Stronger managers are those whose actions maximize the entity's profits, by maximizing workers' efficiency which implies developing their skills.</em>

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frez [133]
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