Two main practices customer satisfaction and effective resource management are key to the Bronson Methodist Hospital (BMH) in the opening performance excellence.
Customer satisfaction is a metric that measures a company's customers' level of satisfaction with its goods, services, and capabilities. Information about customer satisfaction, such as surveys and ratings, can assist a business in deciding how best to adjust or improve its goods and services.
Planning, scheduling, and allocating people, money, and technology to a project or program are all examples of resource management. In essence, it involves allocating resources to maximize organizational value. When resources are managed effectively, the appropriate resources are made accessible at the appropriate time for the appropriate work.
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