Economists ask the process of proactive consumers choosing to either exit from a sale or to voice their dissatisfaction with a product as-----expressing disapproval.
What does one mean by customer dissatisfaction?
Customer dissatisfaction is the antithesis of customer satisfaction. It happens when customer expectations aren't only not meant, but also when the corporate fails to do anything about the complaint.
for instance , 74 percent of consumers say they will forgive a company for its mistake after receiving excellent service.
<h3>Why is customer satisfaction important?</h3>
The importance of customer satisfaction cannot be overstated. there's a direct correlation between how happy customers are and how much money a business makes. Your customer satisfaction score (CSAT) affects repeat purchases rates and customer loyalty, word of mouth referrals, and helps to tell business decisions
.Learn more about customer satisfaction:
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The main purpose as well as the cause of the failure of performance appraisal process is as described below-
Explanation:
Appraisal refers to the process (mostly formal) to evaluate the productivity of the manpower of an organisation. It serves for administrative as well as developmental purpose.
Performance appraisal serves three important purpose-
- Providing adequate feedback to employees based on his/her performance.
- It can help in modifying employee behaviour and thus contributing to an effective workspace environment.
- Providing qualitative parameters to higher-order authority through which they can adjudge their subordinates.
However, appraisals occasionally fail in their motive due to following reasons-
- Appraisals are prone to biases prevailing in the work environment. Moreover, the neutrality of the rating authority is also often under the scanner.
- The appraisals are often inflicted by sampling error. The conclusion of few cannot be generalised on all.
- Appraisals don’t take into account the variability of the employee's performance, Rather it relies on the end performance and the start.
One of the main reasons that stocks do not reflect the health of the economy most of us experience is the rise of stock buybacks. Companies often push stocks higher, partly and arguably, to raise the value of the stock options of their management by buying them on the open market.
HOPE THIS HELPS
The answer is True. Hope this helps
