Answer and Explanation:
The text message to the customer is
Hello Sir/Madam,
This is xyz from abc company. Your parcel was supposed to deliver between 5 PM to 6 PM but because of some situation, there would be the short delay in the delivery. It will be deliver within the next one - two hour
Sorry for the inconvenience caused.
Regards
Abc company
Explanation:
its like a financial support
You could say he has the <span>initiative or ready and willing. Commited or ownership of the problem</span>
Different populations will have different viewpoints on the boundaries (most likely bad viewpoints)