Because her coworker Rita kept her eyes on her work and never said much, Laura concluded that Rita wasn't very smart. But when a
new procedure was introduced on their floor and Laura made several errors, Rita showed her a simple way to remember each step. Laura made the mistake of
Laura judges Rita by looks instead of actually finding out by asking. Never judge a book by its cover as they say. Also Laura focused more on Rita than herself causing herself to fall behind. Hope it helped.
