Answer:
intangibility
Explanation:
According to my research on marketing, I can say that based on the information provided within the question this is known as the intangibility aspect of services. This describes services where there are no tangible<u><em> ( products that can be seen or touched )</em></u> product that the customer can purchase.
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South Africa's economy was traditionally rooted in the primary sectors – the result of a wealth of mineral resources and favourable agricultural conditions. ... Since the early 1990s, economic growth has been driven mainly by the tertiary sector – which includes wholesale and retail trade, tourism and communications.