Answer:
The correct answer is Points of interaction.
Explanation:
The term touchpoint refers to all the points of contact between the client and a brand “that imply an interaction with a human need, at a specific time and place” (Risdon, 2013).
If there is an interaction then there is also an exchange of value between the individual and the organization. And professionals in Customer Experience have to understand what kind of value flows. We must ensure that the perceived value is greater than the cost.
On the other hand, the fact that an interaction occurs before a specific human need tells us that we must know what drives it. The need is what marks the nature of the interaction. In other words, the design of an experience changes radically depending on the needs involved.
Answer:
A direct response sales
Explanation:
From the statement, it can be seen that G bought the life policy alone and made his decision to replace that coverage with a policy that was purchased firsthand through the insurer and delivered. This shows that an agent was not used in the sale or delivery of the policy and hence this depicts a direct response transaction between the insurer and the client G.
Monthly income = 2000 dollars
Debt to pay = 250 + 100 = 350 dollars
Let's find the ratio of debt to income.
=> 350 / 2000 = 0.175
=> 0.175 * 100 = 17.5 percent.
Thus 17.5% of his salary goes to his debts for credit card and auto loan.
Answer:
The correct answer is: command groups.
Explanation:
Formal groups are created by the organization and are intentionally designed to direct members towards an important objective of the organization. A type of formal group is referred to as a group of commands (that is, those that can legitimately give orders to others). Formal organization group can also be formed around a specific task. This group is known as a task group. Unlike command groups, a work group can be made up of people with some special interest or experience in a given area, regardless of their positions in the hierarchy of the organization. It consists of managers, subordinates, or both, with close relationships between group members that influence the behavior of individuals in the group.
