What Courtney is experiencing in the question is a process called service recovery.
It refers to a paradox where a customer will think highly of a company when the company has fixed the problem that the customer is facing from its service, compared to how the customer would perceive the company when it gives a non-faulty service.
Customer retention is mainly determined by how a company resolves a problem that a customer faces due to a faulty service or product.
Answer:
The correct answer is ENRON.
Explanation:
Going back to December 2, 2001, is going back to one of the biggest scandals in economic history. That day, the energy company Enron declared bankruptcy. First global energy distributor, invoiced 100,000 million dollars annually.
Jeffrey Skilling, the mind behind accounting, did his last master move badly. Before the bankruptcy they were seen coming, he resigned his position alleging family reasons and sold the shares he had in the company. Four months later came bankruptcy. Supposedly, he didn't know anything about the critical situation of the company. He did not strain.
In 2004 he was charged with about thirty charges, including operating with confidential information, by selling about 60 million dollars in Enron shares before bankruptcy, deceiving the auditor or conspiracy.
Answer:
Option (b) is correct.
Explanation:
In a market condition of pure competition, there are large number of buyers and sellers of the product. The sellers in this market condition are behaving like a price taker.
If a single firm wants to increase the price of the product then as a result the demand for their product is reduced or become zero.
There are some characterstics of the firms under pure competition market condition:
(i) They are selling homogeneous products.
(ii) Price taker firms
(iii) Large no. of buyers and sellers
Answer:
value
Explanation:
Opportunity cost or implicit is the value of the option forgone when one alternative is chosen over other alternatives.
For example, if I leave by job where i earn $100,000 per year to study economics in college. My opportunity cost is $100,000. This is the amount i would have been earning if i didn't go to college
