Question

What is the implied service rate per service counter employee at an airport automobile rental counter if customer demand is 36 customers per hour, two service counter employees are on duty, and the labor utilization is 75 percent? 20 customers per hour
24 customers per hour

26 customers per hour

18 customers per hour

Answer 1

Answer:

24 customers per hour

Step-by-step explanation:

The service rate is given by the demand of customers per hour per employee divided by the labor utilization.

If there are two service counter employees on duty, the demand of customers per hour per employee is:

$D=\frac{36}{2}=18\ customers/hour$

Assuming a 75% labor utilization, the service rate is:

$S =\frac{18}{0.75}=24\ customers/ hour$