According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
Learn more about the Gaps model here:
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Answer:
Only the northernmost and the southernmost fringes of the continent have a Mediterranean climate.
Explanation:
The equator runs through the middle of Africa, as do the Tropic of Cancer and the Tropic of Capricorn, making Africa the most tropical continent.
Sorry but what are supposed to do for this question?
Answer:
Autonomy versus Shame and Guilt
Explanation:
Yuna, a toddler, undergoes toilet training. After a week of staying dry overnight, she experiences self-control and feels confident. In the context of Erikson's psychosocial development stages, Yuna is in the "<u>autonomy versus shame and guilt</u>" stage.
Erik Erikson postulated 8 stages in an individuals psychosocial development, autonomy versus shame and guilt is the second stage which is characteristic of children between the ages of 18 months to around age 2 or 3 years. Erik Erikson postulates that children in this stage are more focused on developing a greater sense of self control, young children strive for a greater level of independence over themselves and the situations around them.
Children who complete this stage successfully, develop a feeling of autonomy and confidence while those who fail develop a feeling of shame and self-doubt.
Yuna is likely in this stage of pyschosocial development.
