1answer.
Ask question
Login Signup
Ask question
All categories
  • English
  • Mathematics
  • Social Studies
  • Business
  • History
  • Health
  • Geography
  • Biology
  • Physics
  • Chemistry
  • Computers and Technology
  • Arts
  • World Languages
  • Spanish
  • French
  • German
  • Advanced Placement (AP)
  • SAT
  • Medicine
  • Law
  • Engineering
masha68 [24]
3 years ago
15

A__________ gap exists when a firm knows what it needs to do to meet customers' service expectations but sometimes fails to do i

t.a. deliveryb. empowermentc. communicationd. knowledgee. standards
Business
1 answer:
astra-53 [7]3 years ago
8 0

Answer:

a. delivery

Explanation:

The delivery gap is that gap which shows a difference between the company service timing and actual service timing that is given to the customer

The motive of the organization is to deliver the productions within the prescribed time so that the customers can get maximum satisfaction.  

But if the delivery is not made with the given that, the customer expectation falls which ultimately reduces the customer satisfaction towards the products delivered to them.

You might be interested in
Consumer ________ helps answer questions such as why people choose one product or brand over another, how they make these choice
neonofarm [45]

Answer: Behavior

Explanation: Consumer Behaviour is the way consumers respond to the purchase of a certain products and services, consumer behaviour is affected by various factors such as PRICE, QUALITY, QUANTITY,INCOME etc.

Certain consumers have specific interest in certain products or services, due to brand loyalty which has emanated from the consistent quality and other product features which they have enjoyed in such products.

6 0
3 years ago
After a major earthquake, the San Francisco Opera Company is offering zero coupon bonds to fund the needed structural repairs to
tekilochka [14]

Answer:

Buster Norton and the Bonds of San Francisco Opera Company

If Mr. Norton purchases three of these bonds today, in 10 years from today at maturity, he will receive:

= $6,000.

Explanation:

a) Data and Calculations:

Face value of each zero coupon bond purchased = $2,000

Number of bonds purchased by Norton = 3

Value of bond investments at maturity = $6,000 ($2,000 * 3)

Maturity period of the San Francisco Opera Company bonds = 10 years

Annual Yield to Maturity of similar bonds in the market = 12%

From an online financial calculator:

Present value of bonds = $1,932 (with each as $644 ($1,932/3))

N (# of periods)  10

I/Y (Interest per year)  12

PMT (Periodic Payment)  0

FV (Future Value)  -6000

 

Results

PV = $1,931.84

Total Interest $4,068.16

3 0
2 years ago
Suppose terri has a​ 25% chance of becoming disabled in any given year. if she does become​ disabled, she will earn​ $0. if terr
mash [69]
<span>Expected utility is calculated by multiplying the utility of each possible outcome by its probability and summing the products. So if Terri has a 25% chance of becoming disabled and purchases a policy then her expected utility is: (.25 x $20,000) + (.75 x $80,000) = $5,000 + $60,000 = $65,000. On the other hand, if Terri does not purchase a policy then her expected utility is (.25 x $0) + (.75 x $80,000) = $0 + $60,000 = $60,000.</span>
5 0
2 years ago
g Ming Company has 500,000 shares of $10 par value common stock outstanding. During the year Ming declared a 10% stock dividend
just olya [345]

Answer:

$2,600,000

Explanation:

total shares of ming company = 500000

the dividend = 10%

10% * 500000 = 50000

stock dividend amount = 50000 share x 30 dolarrs

= 1500000

outstanding shares aftrr dividend = 500000+(500000*10%)

= 500000 + 50000 = 550,000

cash dividend = $2 per share

= 550000 * 2

= 1100000

decrease in retained earning = stock dividend + cash dividend

= 1500000 + 1100000

= $2,600,000

7 0
2 years ago
A competitive firm maximizes profit by choosing a level of output where the world price is equal to the firm's
klemol [59]

Answer: c. Marginal Cost

Explanation:

A Competitive firm operates in a market where they are price takers. This means that the price they charge is equal to both their average revenue and their Marginal Revenue.

P = MR = AR

Companies maximise profit at a point where Marginal Revenue equals Marginal Cost because at this point, resources are being fully utilized.

If the Competitive firm's Price is the same as its Marginal Revenue this means that to maximise profits, the firm should choose an output level where the price is equal to the marginal cost.

6 0
3 years ago
Other questions:
  • Carroll Corporation has two products, Q and P. During June, the company's net operating income was $25,000, and the common fixed
    6·1 answer
  • Bank account register definition
    6·1 answer
  • Programming languages used to create artificial intelligence and expert system applications are often called _____
    5·1 answer
  • If nomimal GDP is 100,000 and real GDP is 80,000the GDP deflator is 115
    8·1 answer
  • Which of the following is a good conductor of electricity? A. Glass B. Plastic C. Rubber D. Wet skin
    13·2 answers
  • Flaws are counted on a standard steel plate (sheet). Each sheet has the exact same dimensions. If 8 sheets are selected at rando
    8·1 answer
  • Discuss how the following socio economic issues can be a challenge to social responsibility:
    6·1 answer
  • The categories for people-based services include a. volunteers, skilled operators, and professionals. b. unskilled labor, skille
    9·1 answer
  • Wolf Computer exchanged a machine with a book value of $40,000 and a fair value of $45,000 for a very similar machine. In additi
    6·1 answer
  • revenue prediction for integrated renewable energy and energy storage system using machine learning techniques""
    7·1 answer
Add answer
Login
Not registered? Fast signup
Signup
Login Signup
Ask question!