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masha68 [24]
3 years ago
15

A__________ gap exists when a firm knows what it needs to do to meet customers' service expectations but sometimes fails to do i

t.a. deliveryb. empowermentc. communicationd. knowledgee. standards
Business
1 answer:
astra-53 [7]3 years ago
8 0

Answer:

a. delivery

Explanation:

The delivery gap is that gap which shows a difference between the company service timing and actual service timing that is given to the customer

The motive of the organization is to deliver the productions within the prescribed time so that the customers can get maximum satisfaction.  

But if the delivery is not made with the given that, the customer expectation falls which ultimately reduces the customer satisfaction towards the products delivered to them.

You might be interested in
Opera Corp uses the periodic inventory system. For the current month, the beginning inventory consisted of 7,200 units that cost
Kryger [21]

Answer:

$159,057

Explanation:

The computation of cost of goods sold is shown below:-

Total cost of goods available for sale = (7,200 × $10) + (4,000 × $13) + (12,000 × $13.50)

= $72,000 + $52,000 + $162,000

= $286,000

Total units = 7,200 + 4,000 + 12,000

= 23,200

Average cost per unit = Total cost of goods available for sale ÷ Total units

= $286,000 ÷ 23,200

= $12.33

So,

Cost of Goods sold = Sold units during the month × Average cost per unit

= 12,900 × $12.33

= $159,057

Therefore for computing the cost of goods sold for the month we simply applied the above formula.

3 0
3 years ago
Small differences in growth rates can create large differences in income levels because of:
Bingel [31]

Answer:

Answer is option B, i.e. compounding.

Explanation:

Compounding can be understood as an ability of an organization to generate earnings from previous given income. This leads to small growth compared to the previous one and therefore, leads to large differences in income.    

6 0
3 years ago
A(n) _____ is a deliverable-oriented grouping of the work involved in a project that defines the total scope of the project. a.
Svet_ta [14]

Answer: Work breakdown structure.

Explanation:

A work breakdown structure is as the name implies a breakdown of the stages of work involved in successfully completing a greater objective/project. The work breakdown structure is drafted out and gives member of a team direction on the steps needed to achieving their desired objectives.

8 0
3 years ago
8.Kline and Salomon form the KS Partnership as 50/50 partners. Kline contributes equipment that has a fair market value of $60,0
mojhsa [17]

Answer: $40,000

Explanation:

Kline brings in equipment that is worth $60,000 but has a basis of $45,000.

The equipment however is subject to a loan of $10,000.

This loan will have to be deducted from the basis. The partnership however is assuming the loan and Kline is only 50% liable in the partnership so Kline's basis will only be affected by half of the loan.

Basis = 45,000 - 5,000

= $40,000

5 0
3 years ago
Cherokee Inc. is a merchandiser that provided the following information: Number of units sold 14,000 Selling price per unit $ 16
DanielleElmas [232]

Answer:

Results are below.

Explanation:

<u>First, we need to calculate the cost of goods sold:</u>

<u></u>

COGS= beginning finished inventory + cost of goods purchased - ending finished inventory

COGS= 12,000 + 87,000 - 23,000

COGS= $76,000

<u>Traditional format income statement:</u>

Sales= 14,000*16= 224,000

COGS= (76,000)

Gross profit= 148,000

Total selling expense= (20,000 + 14,000*1)= (34,000)

Total administrative expense= (13,000 + 14,000*1)= (27,000)

Net operating income= 87,000

<u>Contribution format income statement:</u>

Sales= 14,000*16= 224,000

Total variable cost= (76,000 + 14,000 + 14,000)= (104,000)

Contribution margin= 120,000

Total fixed selling expense= (20,000)

Total fixed administrative expense= (13,000)

Net operating income= 87,000

5 0
3 years ago
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