Question

The items below list workers' e-mail practices. Select the practices that are appropriate for the use of e-mail in the workplace.
- Dylan's e-mails include a signature with his name, e-mail address, title, mailing address, and phone number.
-Garrett wants to make sure his messages are read first, so he marks all the e-mails he sends as urgent.
-Isabel uses Reply when responding to the messages she receives, so that the thread of previous messages is included.
Nadine uses spell check instead of proofreading to reduce mistakes and save time.
-Tomas makes his e-mail messages brief.
-When a message is extremely important, Ana writes in all capital letters.
-When Marissa wants to make a point, she uses lots of exclamation marks to get her message across.

Answer 1

The appropriate behaviours are:

- Dylan's e-mails include a signature with his name, e-mail address, title, mailing address, and phone number.  
-Isabel uses Reply when responding to the messages she receives, so that the thread of previous messages is included.
-Nadine uses spell check instead of proofreading to reduce mistakes and save time.
-Tomas makes his e-mail messages brief.


The all correspond to the needs of a formal communication: brief and formal, and one that documents everything so that in a case of a doubt, people can look into what happened in the past and understand where the problems come from.

What should not happen:


-Garrett wants to make sure his messages are read first, so he marks all the e-mails he sends as urgent.
-When a message is extremely important, Ana writes in all capital letters.
-When Marissa wants to make a point, she uses lots of exclamation marks to get her message across.

Those actions show more informal behaviours, and all capitals are never welcomed at work.