Question

Revising for clarity is an important revision task. Clear messages are immediately understood and appreciated. To improve the clarity of your message, keep your sentences short and simple, and dump trite business phrases. Which of the following sentences employ the KISS formula? Check all that apply. We are processing your request to the best of our abilities. Your request has been processed. Our company is pleased to have processed your request. Your request is noteworthy and has been processed through the correct channels.

Answer 1

Answer:

A). We are processing your request to the best of our abilities.

B). Your request has been processed.

Explanation:

'KISS' principle in business communication stands for 'keep it short and simple.' The key goal of a business writer is 'to express the intended message effectively and not to impress.' Thus, the writer employs this principle is 'to express the message in a simple and clear manner' and avoid complications. One of the effective ways is to use active-voice or kept the message straightforward, simple, and avoid use of unnecessary words. Thus, options A and B are the correct answers as they prevent unnecessary exaggeration.