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Anettt [7]
4 years ago
8

Customers want to be compensated a fair amount for a perceived loss that resulted from a service failure. This is the idea behin

d Multiple Choice service quality. procedural fairness. distributive fairness. the zone of tolerance. cognitive dissonance.
Business
1 answer:
sweet-ann [11.9K]4 years ago
6 0

Answer: Distributive fairness

Explanation:

Distributive Fairness is concerned with the Socially right way to distribute resources. It speaks on Customers wanting a fair compensation for any and all inconvenience they may have been subjected to.

Essentially the concept is saying, " Give me what I deserve".

That said, the more the inconvenience that the service failure caused, the more the Distributive Fairness that the customer perceives to be their right.

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Vacation Pay and Pension Benefits Harvey Company provides its employees with vacation benefits and a defined contribution pensio
Bogdan [553]

Answer:

A. Dr Vacation pay Expenses $15,700

Cr Vacation pay payable $15,700

B. Dr Pension Expense $13,440

Cr Cash $13,440

Explanation:

a. Preparation of the journal entry to record the vacation pay

Dr Vacation pay Expenses $15,700

Cr Vacation pay payable $15,700

(Being to record Vacation pay accrued for the period )

b. Preparation of the Journal entry to record pension benefit

Dr Pension Expense $13,440

Cr Cash $13,440

(8%*$168,000)

(Being to record pension Contribution)

8 0
3 years ago
Ok. if a person had a 1-7 IQ would you still date them?
zhenek [66]

Answer:

I dont think so no loooool

3 0
3 years ago
What is prospecting?
IRINA_888 [86]

Answer:

B. Searching for potential buyers

Explanation:

it's the first step in the sales process, which is to identify potential customers (aka prospects) and to develop a database of likely customers and then systematically communicate with them in hopes of converting them to a current customer

4 0
3 years ago
Read 2 more answers
After graduating this May, Dale is planning on buying a new Ferrari for $250,000. He decides to finance his new car with a 5 yea
jek_recluse [69]

Answer:

c) $18,986

Explanation:

The computation of the payment of principal is shown below:

= Annual payment - (Balance of Principal × interest rate)

= $48,986 - ($250,000 × 12%)

= $48,986 - $30,000

= $18,986

We do not consider the time period. Hence, we ignored it as it is not relevant for the computation part.

We simply multiply the principal balance with the interest rate and then deduct it from the annual payment.

3 0
3 years ago
Ask Socrates, Inc., employees are allowed to dress informally. This is an example of a __________ through which organizational c
makkiz [27]

The question is incomplete:

Ask Socrates, Inc., employees are allowed to dress informally. This is an example of a __________ through which organizational culture is transmitted.

A) primary procedure

B) ritual

C) material symbol

D) symbolic act

E) fundamental mechanism

Answer:

C) material symbol

Explanation:

-Primary procedure  is a document that indicates employees how to perform a core activity in the business process.

-Ritual  refers to a group of acctivities that are performed in a specific way according to an established order.

-Material symbol  is a type of non-verbal communication that goes from the employer to the employees that shows the culture of the company.

-Symbolic act  is an act that represents an idea without using words.

-Fundamental mechanism refers to a key process that helps people to perform their jobs.

According to this, the answer is that this is an example of a material symbol through which organizational culture is transmitted because a material symbol is a non-verbal form of communication from the employer to the employees and in this case, the company allows employees to dress informally and the organization's culture is communicated through this.

5 0
3 years ago
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