Self- representation skills are the key to a successful professional career as it assists an individual to display and express their true personalities that would add to their authenticity and credibility. Like the way, one presents himself/herself is crucial to the determination of his ethics among fellow professionals. It includes the etiquette that includes body language, communication skills, etc. <em>Thus, good representation skills assist in presenting and expressing the personality of the person.</em>
Mrs. Flowers is being described quite positively here as the adjective 'benign' simple means warm-hearted or kind. and graceful connotes a sense of elegancy. She is smiling warmly and genuinely.