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mr Goodwill [35]
3 years ago
8

Confirm the nature, cause and implications of customers' complaints?​

Social Studies
1 answer:
Trava [24]3 years ago
3 0

It is important to understand customer complaints so that you have the possibility to really understand and resolve the issue.

After knowing the causes and consequences of the problems, or even if there is a problem, the measures can be taken in a proper way.

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After being physically aroused by his daily three-mile run, Ezekiel finds that he experiences stronger resentment if his wife as
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Answer:

Two-factor theory

Explanation:

<u>The two-factor theory of emotions is a theory that proves that certain emotional responses can be caused by previous stimuli, which includes physiological arousal and cognitive label. </u>

It means that simply feeling arousal is not enough for our body to comprehend it, but it also needs an emotion o go with it. Therefore emotions rely on the external stimuli which help us label emotions.

The processes in this example in connection to the theory can be labeled like this

  1. <u>stimuli happen - the running</u>
  2. <u>physiological arousal follows it - probably the eagerness of the body and the agitative state</u>
  3. <u>the cognitive label is given - associating this agitate state with his wife and reacting more to her actions</u>
  4. <u>emotional label - resentment or romance </u>

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