The correct answers are: language, religion and customs.
In this excerpt from “Mericans" by Sandra Cisneros we can see many elements of cultural heritage.
The mixture of English and Spanish as in "la ofrenda box" and "the altar to La Divina Providencia" shows how Mexicans still maintaing their own language.
The dropping of money before the altar, lighting of candles and the genuflecting present their devotion to their Christian Religion.
And her kissing her thumb after the blessing expresses a custom within the Chrisitan Religion as well.
<span>In writing a procedural document, you must address your audience correctly by asking yourself what type of writing style the readers best respond to so your research will be given value. Moreover, getting the attention of a reader is essential so a standard format of a document and use of simple words must be establish to convey the purpose of a procedural document. </span>
The last sentence certainly sums up the rest of the contents. I think you ought to choose the second answer.