Answer:
operational business processes
Explanation:
The processes carried out within a company are divided into:
- operational business processes: carried out by entry level employees and includes routine daily business processes
- tactical or managerial business processes: carried out by lower management or supervisors and includes semi-routine monthly business processes
- strategic business processes: carried out by upper management and includes dynamic, non-routine long-term business decision processes
Answer:
Ally Bank is emphasizing the Empathy dimension of service quality
Explanation:
Empathy -
It refers to the practice of providing proper attention and help to consumers , is referred to as empathy .
In companies these practice is done in order to help the consumers in the best possible manner , which will in turn help the company with good feedback and profit .
Hence , from the given scenario of the question ,
The correct answer is empathy .
C the geographical location of a business
Answer:
Internet Banks have lower overhead costs.
Explanation:
Online Banks and traditional banks are basically the same with the main difference being that Internet Banks have lower overhead costs. These are costs on the income statement usually including accounting fees, advertising, insurance, interest, legal fees, labor burden, rent, repairs, supplies, taxes, telephone bills, travel expenditures, and utilities. Since Internet Banks do not need many physical locations they save on many of these overhead fees.
customer satisfaction; earn long-term profits; increased shareholder value
