Answer:
d. Improve task significance.
Explanation:
Job characteristics theory has to do with work designs aimed at enriching jobs of employees in the workplace.
Five core job characteristics are considered: task identity, skill variety, task significance, autonomy, and feedback.
These job characteristics affects 5 work related outcomes: satisfaction, motivation, absenteeism, turnover, and performance.
In the given instance where employees take their task of serving customers very seriously but feel like the work they do is very important, there is a need for improvement of task significance.
This can be done through regular sensitisation training on the impact their services are having on the profit base of the company and also on customer satisfaction.
With the knowledge that their efforts are making a difference they will feel more satisfaction from their work.
John kotters theory consist of 8 steps processes for leading change.
Change is hard.
Especially if we wanted to change something that deeply immersed in our habit. Florence and her team cannot just tell and force the staff to change. They have to be patient and implement the correct ways to the changes in order for it to be happen.
Disruptive innovation are changes in products, services or processes that radically change an industry's rules of the game. By doing this, they are able to create a new market or change the value to an existing market. The disrupt the existing market and value by improving products or services.
Answer:
A bond portfolio and a stock portfolio both provided an unrealized pretax return of 8% to a taxable investor. If the stocks paid no dividends, we know that the ________.
The after-tax return of the stock portfolio was higher than the after-tax return of the bond portfolio.
Explanation:
The returns from the bond portfolio are taxed at the corporate rate while returns from stock investments are taxed at a lower rate. It is well-known that the risks from stock are higher than the risks from bonds. As a result, the stock investments always attract higher returns and less tax, as the investor can postpone the tax for a longer term. Again, stock investments can be for the long-term unlike bonds that have defined periods.
Answer:
Overhead costs are often affected by many issues and are frequently too complex to be explained by any one factor.
Explanation:
An overhead cost is not directly defined, to be that of material, or labor, or any other unit, overhead include, many factors, electricity usage, machine hours usage, water usage, or the capacity utilization of machinery, and various other factors. Since its computation and allocation is not clear many a times, a single overhead like that of electricity, has many factors, ideal usage of electricity, or machine hours used in production or simply the total cost of overheads for that month or building or etc: and its utilization. In short, to conclude we can state that overhead costs are complex in nature.
All other options are false.
Final Answer
Overhead costs are often affected by many issues and are frequently too complex to be explained by any one factor.
