Need more information we dont know what your talking about.<span />
Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
Python is actually an easy language to learn and use. IDLE is an iffy IDE to use. One thing about IDLE that drives me nuts is that when it saves a file, it converts tabs to spaces (you can adjust how many in the prefs). This causes impossible to find indentation errors because several spaces are NOT the same as a tab, but you can't see the difference on the screen.
# the standard way to put the main function after declaring functions and
# classes
if( __name__ == "__main__" ):
import sys
# check that the program was called with the correct number of arguments
if( len( sys.argv ) != 2 ):
sys.stderr.write( "\nusage: %s <argument>\n" % ( sys.argv[ 0 ] ) )
sys.exit( 1 )
else:
# do something nifty
sys.exit( 0 )
Answer:
def feet_to_inches( feet ):
inches = feet * 12
print(inches, "inches")
feet_to_inches(10)
Explanation:
The code is written in python. The unit for conversion base on your question is that 1 ft = 12 inches. Therefore,
def feet_to_inches( feet ):
This code we define a function and pass the argument as feet which is the length in ft that is required when we call the function.
inches = feet * 12
Here the length in ft is been converted to inches by multiplying by 12.
print(inches, "inches")
Here we print the value in inches .
feet_to_inches(10)
Here we call the function and pass the argument in feet to be converted
Answer:
A HUB
Explanation:
A hub can described as an hardware or network device use for multi purpose functions like connecting series of internet devices together there by making it possible for all devices to work or function together on a single network.
Hubs are classified into active hub, passive hub, and intelligent hub.
ACTIVE HUB: This type of hub boost the signals but can not perform calculations.
PASSIVE HUB: this type only send the signals but can not boost a signal.
INTELLIGENT HUB: it brings about the boosting of signals and also bring about packets to be analyzed.
