Answer:
Cheering and positive despite her own problems
Explanation:
Effie tries to attempt to remain positive despite her taxing job being Peeta and Katniss' liaison to the Capitol, especially when she has the full knowledge that the two probably will never come back from the games alive.
Adversity means difficulties and misfortune.
I would have actually written it this way
"Hellen arrived unannounced when the house was a mess, and we weren't ready for visitors."
But, I guess, the closest answer to this one would be the last option. :)
Hope this helps.
I believe the main conflict is Auggie dealing with bullying from the other students because of his physical appearance.