Answer:
The company should guarantee the batteries (to the nearest month) for <em>38 months</em>.
Step-by-step explanation:
We have here a <em>normally distributed data</em>. The random variable is the <em>average life of the batteries</em>.
From question, we can say that this random variable has a <em>population mean of 50 months</em> and <em>population standard deviation of 9 months</em>. We can express this mathematically as follows:
months.
months.
The distribution of the random variable (<em>the average life of the batteries</em>) is the normal distribution, and it is determined by two parameters, namely, the mean
and
, as we already know.
For the statement: "The company does not want to make refunds for more than 10% of its batteries under the full-refund guarantee policy", we can say that it means that we have determine, first, <em>how many months last less of 10% of the batteries that its average life follows a normal distribution or are normally distributed?</em>
To find this probability, we can use <em>the standard normal distribution</em>, which has some advantages: one of the most important is that we can obtain the probability of any normally distributed data using standardized values given by a z-score, since this distribution (the normal standard) has a mean that equals 0 and standard distribution of 1.
Well, the z-score is given by the formula:
[1]
Where, <em>x</em> is a raw score coming from a normally distributed data. This is the value that we have to transform into a z-score, that is, in a standardized value.
However, from the question, we want to know what value of z represents a cumulative probability of 10% in the <em>cumulative standard normal distribution</em>. We can find it using the <em>standard normal table</em>, available in Statistics books or on the Internet (of course, we can use also Statistics packages or even spreadsheets to find it).
Then, the value of z is, approximately, -1.28, using a cumulative standard normal table for negative values for z. If the cumulative standard normal only has positive values for z, we can obtain it, using the following:

That is, P(z<-1.28) = P(z>1.28). The probability for P(z<1.28) is approximately, 90%.
Therefore, using the formula [1]:




months.
That is, less than 10% of the batteries have a average life of 38.48 months. Thus, the company should guarantee the batteries (to the nearest month) for 38 months.