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icang [17]
4 years ago
9

Which two benefits can be expected from KCS adoption if universal Containers wants to implement best practices for its customer

support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology?
A. A knowledge article life cycle that is implemented correctly the first time and does not need to change.

B. A knowledge article life cycle that evolves based on usage and demand.

C. Reduced issue resolution time

D. Reduced first contact resolution.
Computers and Technology
1 answer:
drek231 [11]4 years ago
3 0

Answer:

B. A knowledge article life cycle that evolves based on usage and demand.

Explanation:

As new information is gathered on the product and the type of issues that customers encounters, the knowledge article can be updated to inform the customer on how to handle their problem.

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Which command backs up the single database called 'websites' to the file 'websites_backup.sql'?
kaheart [24]

Answer:

(d) mysqldump websites -u root -p > websites_backup.sql

Explanation:

To create a backup mysqldump is used.It is a data backup program.This program was originally written by Igor Romanenko. It creates a backup of file name websites_backup.sql.

So among the given options in the question option d is the correct option which backs up the single database websites in the file website_backup.sql.

8 0
3 years ago
Expalin the defference between the driver of a desktop and a laptop​
Pani-rosa [81]

Answer:

None, drivers are hardware specific, if both devices share the same hadware manufacurer they tend to have the same drivers.

A driver is a software component that lets the operating system and a device communicate with each other. So asking for a difference in drivers is as asking the difference in hardware in both devices, though one tends to be more intergrated they are all the same in low level functions

Also drivers might not even communicate directly with the device but send a request. thats why some drivers can be written directly into an operating system.

7 0
3 years ago
Materials used in front office
mina [271]

Answer:

A Telephone, Printer, Computers, Security Monitor

4 0
3 years ago
Which of these is a good guideline when using text on a slide?
aleksklad [387]
Use no more than two font types
3 0
4 years ago
Which of the statements below describe guidelines for effective presentation layouts? (multiple choice)
____ [38]
Putting as much information as possible on a slide is wrong because sometimes, that will create a messy presentation. A messy presentation can become unreadable and if your information is unreadable, it is not effective. Similarly, you do not want to use a font color that blends in with the background. A yellow font on a yellow background could clash negatively or make your information seem to disappear into the background completely. Presenting this on a screen would make it almost impossible to see anything of what you wrote. This would be ineffective, as well. Using the largest font size possible is also not a very good idea because it's going to be too big. It will fill up the entire screen and make everything messy seeming, overwhelming to look at, or unreadable. Another ineffective decision. 

Now, although using a maximum of two fonts on a slide is important, this does not specify the fonts which you should NOT use. There are many unreadable fonts that create a messy an ineffective presentation, and just getting to choose any two of them isn't very specific.

The correct answer would be to use a consistent color scheme. Sometimes the most effective presentations are simple, yet well put together. 
8 0
3 years ago
Read 2 more answers
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