Answer: Answer below.
Explanation:
I'm not fully sure myself, so don't agree with me fully.
I believe what she may have done wrong is tell the technician about a "program." A program doesn't have to do anything with physical hardware.
I'd suggest he uses
LOOKUP Function.
You can use the LOOKUP function when you need to look in a
single column or row and find a value from the same position in a corresponding
column or row. We have a much improved VLOOKUP that can also be used to search
one row or column or multiple rows and columns.
The answer you're looking for might be "backwards-compatible".
Stopping the car. Do not continue driving if your tire has failed or blown out. After you stop the car, call for roadside assistance. Remember, safety first when you're driving!