Answer:
They include good and service guarantees (D)
Explanation:
Option A . This false. Focusing on gaining new customers is part of pre-production services because this yet to be turned to sales.
Option B. This is false. Contract negotiation is part of pre-production services because it is a deal that is yet to be concluded.
Option C. This is false.
Option D.This is true. It is part of post-production services such after sales service.
Answer: B. regressive taxation
Explanation:
Regressive taxation is a form of taxation where people who earn higher income pay a less percentage of income as tax while those who earn less income pay a higher percentage of income as tax.
Progressive taxation is a form of taxation where people who earn higher income pay a higher percentage of income as tax and those who earn less income pay a lower percentage of income as tax.
Answer:
No
Explanation:
Customer service has a great impact on every business, every company must train it's staff on how to listen to customers and attend to their needs in a polite and professional manner.
A great customer service will keep customers happy and satisfied, this will in turn make them want to come back to do more business. A satisfied customer will go extra length to recommend others to the company but unsatisfied customer that feels that his needs weren't addressed properly or his request wasn't attended to, such customer will not likely but from the company and also bad mouth the company to others and this will leave a great impact on the company growth.
In summary, no company in a specific industry would survive or get by without having customer service as this is part of what makes a company grow.
The answer to this question is Reality testing
In business term, Reality testing refers to the process to separate our emotion to see the actual situation that revolves around us.
By doing this, we will keep ourselves from relying on negative emotions to make a decision and start to use objective measures to predict the outcome.
