<span>Jean Piaget was a Swiss philosopher and psychologist who introduced a theory of cognitive development like Sigmund Freud Jean thought human development can be described in stages (of course leaving the sexuality part of Freud out). The stages are:
</span>Sensorimotor. Birth through ages 18-24 months (Explorer)
Preoperational. Toddler-hood (18-24 months) through early youth (age 7)
(<span> children learn to think abstractly, understand symbolic concepts, and use language etc.)
</span>
Concrete operational. Ages 7 to 12 (Understanding complexities)
Formal operations: Pre-adulthood through adulthood (H<span>ypothetical, and theoretical reasoning)</span>
Answer:
Geometric Average return = 7.83%
Explanation:
First we need to find the missing value of data using Arithmetic mean formula
Arithmetic Mean = Sum of value / No of values
8.8% = Sum of Values / 4
Sum of Values = 8.8% x 4
Sum Values = 35.2%
Using Sum of Values we minus the remaining values in order to get the missing value of the data.
35.20% - 16.3% - 10.2%-(14.1%) = 22.80%
In order to get Geometric mean value we use geometric mean formula
G.M = 4 Sqrt(16.3% x 10.2% x -14.1% + 22.80%)
Geometric Mean = 7.83%
Answer:
Empathy
Explanation:
Empathy is the ability of a person of business entity to understand the thoughts, feelings, and emotions of their customers. It is the ability to personalise the customer's situation.
This makes the business go the extra mile in solving the customer's problem.
In this scenario Northwestern mutual felt the pain and understood the financial needs of the families of first responders during the 9-11 attack.
So without official death certificates they paid death benefits only 3 days after the attacks.
Other insurance companies however did not empathise with their customers and only paid death benefits some months to a year.
The phrase the best completes the statement is "the gap between customer expectation and actual services provided are identified." It is a tool and a method of service quality which are most commonly used by a product manager. It assesses the quality of service delivery from the client's expectations.
