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Pepsi [2]
3 years ago
8

The gaps model is designed to highlight those areas where

Business
1 answer:
garik1379 [7]3 years ago
3 0
The phrase the best completes the statement is "the gap between customer expectation and actual services provided are identified." It is a tool and a method of service quality which are most commonly used by a product manager. It assesses the quality of service delivery from the client's expectations.
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