Only 3 days after the attacks of 9-11, Northwestern Mutual began providing death benefits to surviving families of the first res
ponders who were killed in the line of duty, although official death certificates had not yet been issued. Other insurance companies took months to a full year to process similar claims for their customers. In this example, Northwestern Mutual demonstrated the service quality of _____________, fill in the blank, to its customers.
Empathy is the ability of a person of business entity to understand the thoughts, feelings, and emotions of their customers. It is the ability to personalise the customer's situation.
This makes the business go the extra mile in solving the customer's problem.
In this scenario Northwestern mutual felt the pain and understood the financial needs of the families of first responders during the 9-11 attack.
So without official death certificates they paid death benefits only 3 days after the attacks.
Other insurance companies however did not empathise with their customers and only paid death benefits some months to a year.
The first phase of hacking is the Reconnaissance phase. The Reconnaissance phase is for gathering as much information as possible. It is a vital part of a digital attack.
Both the percentage method and <span>the wage-bracket method are used to distinguish unmarried persons from married persons. These methods are useful in the calculation of wages and percentages based on the number of dependents which changes when your status is changed from single to married.</span>
