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Elena L [17]
3 years ago
15

Only 3 days after the attacks of 9-11, Northwestern Mutual began providing death benefits to surviving families of the first res

ponders who were killed in the line of duty, although official death certificates had not yet been issued. Other insurance companies took months to a full year to process similar claims for their customers. In this example, Northwestern Mutual demonstrated the service quality of _____________, fill in the blank, to its customers.
Business
1 answer:
Luda [366]3 years ago
5 0

Answer:

Empathy

Explanation:

Empathy is the ability of a person of business entity to understand the thoughts, feelings, and emotions of their customers. It is the ability to personalise the customer's situation.

This makes the business go the extra mile in solving the customer's problem.

In this scenario Northwestern mutual felt the pain and understood the financial needs of the families of first responders during the 9-11 attack.

So without official death certificates they paid death benefits only 3 days after the attacks.

Other insurance companies however did not empathise with their customers and only paid death benefits some months to a year.

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Dr. Bernanke argued two problems contributing to the financial crisis included:________.
nydimaria [60]

Answer:

D. banks reliance on long term funding; and increased use of non-standard mortgages such as fixed rate, 30- year mortgages.

Explanation:

Dr. Bernanke argued that financial crisis is due to the banks involving in non standard mortgages which are fixed rate mortgages but they are not regulated. The bank provides loans and mortgages to people based on the standard regulations which need to be followed. They financial crisis took place when the mortgages were provided on non standard terms.

4 0
3 years ago
Round 784.967 to the nearest whole number
ella [17]
784.967 rounded to the nearest whole number is 785
5 0
3 years ago
Read 2 more answers
Glinda goes to the supermarket for her monthly grocery shopping. As she waits in the line at the cash register, she sees her fav
ycow [4]

Answer:

<em><u>Convenience products.</u></em>

Explanation:

Convenience products are those goods or services that are purchased by the consumer with high frequency without comparison criteria or high purchasing efforts. These products are widely distributed so that the consumer has the availability of purchase at any time. Examples include magazines, fast food, detergents and beverages.

Some of its features are:

  • Low price,
  • Classified as non-durable goods,
  • High frequency of replacement at points of sale,
  • Easy replacement products
7 0
3 years ago
If you were the CEO of a company that was looking to implement strategies to fill a perceived strategic-planning gap, you would
Natasha2012 [34]

Answer: Market penetration

Explanation:

 The market penetration strategy is one of the type of alternative growth strategy in which it mainly focus on gaining the high marketing share by selling the products and various types of services in the market.

The main advantage of this strategy is that the products are quickly adopted in the market and we also gain some effective incentives.

The market penetration strategy focuses on the organization growth and selling the products to the existing customers.

Therefore, Market penetration strategy is the correct answer.

8 0
3 years ago
Franklin designs purchased the patent of a new couch design. the patent had a remaining life of 18 years, so franklin amortized
lys-0071 [83]
<span>If amortisation expenses are spread over 18 years rather than 6 years, amortisation expenses will be lower than they should be. This will cause an increase in net income. In addition, because less of the cost has been expensed, the remaining value of the patent will be too high, thus overstating assets.</span>
6 0
3 years ago
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