Question

Use your knowledge of emotions and emotional intelligence to select the word or phrase that best completes each of the following sentences. _____________has four components, including__________, which is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others. Managers with_________ emotional intelligence can undermine employee morale and hurt the organization.

Answer 1

Answer:

Emotional Intelligence_____________has four components, including____Empathy______, which is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others. Managers with__low_______ emotional intelligence can undermine employee morale and hurt the organization.

Explanation:

Emotional Intelligence, according to Peter Salovey and John Mayer, is "the ability to monitor one's own and other people's emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior".

The components include self-awareness, self-regulation or control, internal motivation or self-motivation, empathy, and social skills.  The first three deals with the individual while the last two show how the individual relate with others.  Somebody can be said to possess at one extreme, high emotional intelligence or at the other extreme, low emotional intelligence.