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Burka [1]
3 years ago
14

In which of the following gaps of the Gap Model of Service Quality can a lack of the right customer data wreak havoc on service

delivery? Multiple Choice Gap 1: management’s perceptions of customer service expectations versus actual customer expectations of service Gap 2: management’s perceptions of customer service expectations versus the actual service quality specifications developed Gap 3: actual service quality specifications versus actual service delivery Gap 4: actual service delivery versus what the firm communicates it delivers Gap 5: perceived service by customers versus actual customer expectations of service
Business
1 answer:
elena-s [515]3 years ago
4 0

Answer:

Gap 1: management’s perceptions of customer service expectations versus actual customer expectations of service

Explanation:

Lack of the right customer data can wreak havoc on a service delivery if the management’s perceptions of customer service expectations versus actual customer expectations of service isn't in sync.

It arises due to management's lack of full understanding on what customers want or need with respect to a number of sources. This gap can be closed by doing proper market research.

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Arreaga Corp. has a tax rate of 40 percent and income before non-operating items of $928,000. It also has the following items (g
Sedbober [7]

Answer: $324,800

Explanation:

It is a general Principle that when calculating income tax expense, that the Extraordinary loss is treated separately because it is not a usual thing.

The income gained from changing the Accounting principle is not included as well.

The Taxable income to be recorded therefore is,

Taxable income = Income + Gain on disposal - Unusual loss (due to its infrequency)

Taxable income = 928,000 + 32,000 - 148,000

Taxable income = $812,000

Tax expense would therefore be,

= 812,000 * 40%

= $324,800

$324,800 is the amount of income tax expense Arreaga would report on its income statement.

3 0
3 years ago
Use the In the News to answer three questions
Flauer [41]

Answer:

2%

2.5%

1.67%

Explanation:

The yield can be computed using the yield formula which coupon payment divided by price.

The coupon payment=face value*coupon rate

face value is $1000

coupon rate is 2%

coupon payment=2%*$1000=$20

when price is $1000:

yield =$20/$1000=2%

when price is $800

yield=$20/$800=2.5%

when price is $1,200

yield =$20/$1,200=1.67%

In essence ,the lower the price the higher the yield as lower amount is invested in order to receive the same amount of annual coupon of $20

3 0
3 years ago
Of the world's population of 7.5 billion people, _________ are scraping by on incomes that average less than $2 per day.
ozzi
1.1 billion? According to unicef 3 billion earn less than $2.50 so this seems like the appropriate answer.
3 0
3 years ago
In 2019, Whispering Winds Corp. had net sales of $973,000 and cost of goods sold of $570,900. Operating expenses were $220,300,
tester [92]

Answer:

Whispering Winds Gross profit is $402,100

Explanation:

Multi step income statement differentiate the the operating revenue and expenses from non operating revenue and expenses. It shows the gross profit, operating profit and net profit separately.

     Whispering Winds Corp.

 Income statement for the year 2019

Net sales                               $973,000

Less: Cost of goods sold     <u>$570,900</u>

Gross Profit                                            $402,100

Less:Operating expenses                     <u>$220,300</u>

Operating Profit                                     $181,800

Less: Interest expense                          <u>$14,600  </u>

Profit before Tax                                    $167,200

7 0
3 years ago
Which of the following is a major difference between a budget constraint and production possibilities frontier?
horrorfan [7]

Answer:

c

Explanation:

The Production possibilities frontiers is a curve that shows the various combination of two goods a company can produce when all its resources are fully utilised.  

The PPF is concave to the origin. This means that as more quantities of a product is produced, the fewer resources it has available to produce another good. As a result, less of the other product would be produced. So, the opportunity cost of producing a good increase as more and more of that good is produced.  

So, the PPF exhibits diminishing return. The slope of the PPF is different at different points. this makes the PPF a curve

the budget constraint is a straight line that shows the various combinations of goods a consumer can consume given her income. the budget constraint is a straight line because the slope is constant at each point on the curve

Also, the slope of the budget constraint is the relative prices of the two goods

8 0
3 years ago
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