Question

Complete a​ fish-bone chart detailing reasons why an airline customer might be dissatisfied. LOADING... Click the icon to view the partially completed​ fish-bone chart. Match each letter in the chart with the corresponding heading. Letter Heading A Material B Machinery C Methods D Manpower Match each number in the chart with the corresponding reason. Number Reason I ▼ Poor or no food Reading light not working Poor connections Need more attendants II ▼ Poor connections Reading light not working Poor or no food Need more attendants III ▼ Need more attendants Reading light not working Poor or no food Poor connections IV ▼

Answer 1

Answer:

B: Machineries

Lighting is not running,there seems to be an issue with the mechanical equipment and the chairs are too tight so there's no leg room.

C: Methods

The lack of adequate preparation and methods or processes results in delay of flight and also poor communication is the problem due to the lack of optimized or structured process.

D: Man Power

Scarcity is the reason why not enough ticket agents to issue tickets and manage the queue and also not enough traffic police to regulate and track the process.