The right answer is D. all of the above
It is possible to avoid certain conflicts or at least slow down their degeneration by identifying them quickly and facilitating an effective resolution of the situation.
* Everything is a matter of savoir-vivre
* Have the right spirit
* Reject trouble
* Assume good faith
* Focus on the discussion
* Do not respond to personal attacks
* Be patient with the new ones
* Do not have the easy trigger
* Identify the conflict
* Find a common interest
