Answer:
- Exrpress understanding and explain why his/her demand is not acceptable.
Explanation:
When dealing with a <em>customer</em>, and you consider he/she is not rigth, you should be able to express your point of view in a respectful way but clearly preserving your rights. That is <em>assertiveness</em>.
You must confront him/her in a constructively way: make it clear why the claim is not correct or fair, even how it affects the your or the company's right: you undersant him/her but he/she must understand you too.
You should prevent the situation from escalating to greater proportions but you should not give in to unfair demands that involve a loss for the company.
Answer:
Cultural gap
Explanation:
The merger of Iota Inc. and Axiom Inc. will be difficult due to the presence of a culture gap. An organization's culture may not always be in alignment with the needs of the external environment. The values and ways of doing things may reflect what worked in the past. The difference between desired and actual values and behaviors is called the culture gap. Culture gaps can be immense, particularly in the case of mergers.
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Answer:
First-line managers operate their departments. They assign tasks, manage work flow, monitor the quality of work, deal with employee problems, and keep the middle managers and executive managers informed of problems and successes at ground level in the company.
Explanation:
Answer:
In groups
Explanation:
Brainstorming is a problem-solving technique where members of a group are encouraged to contribute ideas that could solve the problem at hand. There are right or wrong proposals. Every suggestion is discussed extensively.
Brainstorming allows for deliberations on diverse possible solutions to a problem. The idea that is acceptable by all members is considered the group's decision.
Answer:
The answer for what is not a step in the decision making model is option E) consider qualitative factors
Explanation:
The steps in decision making model includes the following
- defining the problem
- collation of data
- Identifying the alternatives
- determining costs and benefits for both feasible and unfeasible alternatives
- total relevant costs and benefits for each alternative
- action Plan
Considering qualitative factors is a post decision making action. It happens during the decision analysis phase.
