Question

You are a computer Tech. You have been asked to solve a computer problem. The office manager says his computer not working correctly and has important data on it like, customer and employee. It freezes and does not seem to record correctly upon saving a word document for example. What is the process and steps you would take to solve his issue? What do you think is going on, what questions would you ask and what would you do to solve the problem?

Answer 1

Answer:

You have to check the recovery function in Word for expample to save your manager file as much as possible.  

Explanation:

After that you have to remove the software which contains the issues and reinstall it to make sure it works correctly.  

Answer 2

Answer:

1. Reboot computer .

2. If the issue persists, check if antivirus software is updated; if so, then verify if the problem is only with Office suite, try to save another Word, Excel, Power Point document and running other programs. If the problem is also extended to Excel or Power Point and other programs run properly then:

a. Uninstall Office Suite (documents and information won´t be lost)

b. Reinstall Office Suite  

c.      Run Word, Excel, etc.

Word documents should open properly.

Explanation:

The above procedure should solve the problem given that it was verified and discarded that the malfunction was caused by a virus and upon verifying that the problem was not only with Word, but all applications related to Office Suite, then by reinstalling the software any malfunction could be fixed.