The largest source of tension between project managers and upper management typically comes from differences of perspective. Differences in viewpoints by the two people make them be likely gotten into conflicts and problems that trigger them to arise frictions because they both do not agree with things that are deemed tricky.
EXPLANATION:
Conflict Management is the practice of handling and recognizing disputes in a rational, balanced and effective manner. Conflict management implemented in the business environment typically includes effective communication, problem-solving skills, and good negotiation skills to return the focus to the overall goals of the company.
There are five general techniques for resolving conflict. They are commonly known as conflict management approaches in project management. Moreover, each technique has its place and use:
1. Withdraw/avoid
Stepping back from an actual or potential conflict situation; delaying problems to be better equipped or undertook by others.
2. Smooth/accommodate
Emphasizing the fields of agreement rather than the fields of difference; recognizing one's position for the requirements of others to sustain harmony and relationships.
3. Compromise/reconcile
Look for solutions that provide a level of satisfaction for all parties to resolve the conflict temporarily or partially. This approach sometimes results in a lose-lose situation.
4. Force/direct
Encouraging one's point of view to the detriment of others; it only offers a win-lose solution, often enforced through a position of power to resolve an emergency. This approach usually causes in a win-lose situation.
5. Collaborate/problem solve
Incorporate various points of view and insights from various perspectives; it needs cooperation and open dialogue that usually leads to commitment and consensus. This approach can cause in a win-win situation.
LEARN MORE:
If you’re interested in learning more about this topic, we recommend you to also take a look at the following questions:
• The one thing that can help establish your right to lead the project more than anything else is? brainly.com/question/12282414
KEYWORDS : Conflict Management, Differences of Perspectives, Project Management
Subject : Social Studies
Class : 10-12
Sub-Chapter : Conflict Management in Project