Question

You work with an offshore division that has had trouble with customer support complaints. The local culture finds it acceptable to avoid addressing customer complaints and even to lie to complaining customers. Your culture, and the culture of your customers, prizes honesty and transparency. You set up a system where any employee in the division who fails to address a customer complaint directly and honestly will be summarily fired. This response strategy would best be described as_______.

Answer 1

Answer:

forcing response strategy

Explanation:

The above case illustrates the forcing response strategy under which the manager makes certain rules and places certain strict conditions to his or her subordinates for achieving specific goals.

This strategy is mainly used by organisation where the intended purpose is of core importance and any negligence can lead to sever loss also managers implement this method when their subordinates do not take their work seriously.