Question

When transferring a call to another person in the company, the best policy is to A. simply transfer the call and hang up. B. tell the caller the name, department, and extension of the person to whom the call is being transferred. C. ask the caller to call back using the proper extension. D. advise the caller to leave a voicemail if the person to whom the call is being transferred isn't available.

Answer 1

D. advise the caller to leave a voice mail if the the person to whom the call is being transferred isn’t available

Answer 2

The correct answer is B.

When you are transferring a call to another person in the company you need to let the person on the phone know who you are transferring them too and their number in case the person they need to speak to does not pick up the phone or they get disconnected. By giving them the extension number and name the caller can redial themselves if needed. Then you transfer them and hang up.