Question

Rinker Audio Products wants to adopt the total quality management (TQM) philosophy as developed by, among others, W. Edwards Deming. The company employees are, however, confused as to what TQM entails. As a consultant, you are helping Rinker's employees understand TQM as it would impact them. Which of the following is true of W. Edwards Deming's beliefs about the total quality management philosophy?a. Quality of supervision should be improved by allowing more time for supervisors to work with employees.
b. Management should embrace the philosophy that mistakes are often acceptable.
c. Work standards should be defined only as numbers or quotas.
d. Achieving better quality requires commitment more at the top management than at any other level.
e. Management should create an environment in which employees will follow recommendations rather than recommend changes.

Answer 1

Answer:

Option (a) is correct

Explanation:

Total quality management is a process by which a business aims to minimize errors, with maximizing it's output, laying immense emphasis on product quality and customer satisfaction.

Such an approach was developed by Edwards Deming who emphasized upon efficient production, reduction of defects and wastage and continuous employee learning process that enhances the skills.

The focus of TQM is upon minimizing defects and errors as well as providing quality products to customers.

Such a process calls for, all those individuals who are involved in the production process to assume responsibility for product defects and errors.

TQM lays emphasis upon improving internal practices prevailing within the company which yield desired results.

Thus, one of the facets of such an approach being, improvement of supervision by allowing more time to supervisors to work and coordinate well with employees.