Answer:
Organizations are responding to social media complaints using all of the methods indicated. This provides more tools to avoid any type of repercussions.
Explanation:
- Adding non-disparagement clauses in consumer contracts. When someone downloads an app, a user must accept an agreement, sometimes so extense and complicated, that the user will just click <em>Accept</em>. T<u>hese agreements or contracts could include protections</u> so costumers don't speak negatively about a company.
- Increasing the legal staff in the organization. In the case of legal actions, the best protection is to have several attorneys<em> preparing documentation in advance</em> and <u>receiving notification of all potential complaints from community managers</u>.
- Zeroing in one statement that is not true and ignoring the rest. The community manager can take action reducing importance to any complaint created by a consumer, and disregard all related comments. This will make appear the <em>complaint as something unfounded </em>and will lose importance to the eyes of other consumers.
- Deleting unfriendly posts. The most aggressive form of control, and the one that could affect the corporative image the most. Since customers are denouncing something that feels is affecting them directly, the deletion of this complain could be seen as censorship, and tyrannic. Even though the company <u>could set rules</u> to avoid discrimination and violence on their social networks, a comment sent to get help about a situation that affects a customer directly is not correct from a <em>marketing or public relations stand.</em>
The correct answer to this question is Congress
Hope this help u
<span>The play examines the effect regret has on human relationship as the humility that is required to repair damages done.
The element of drama that classifies this scenario best is <u>thought.</u></span>
Answer: C. Expectancy Theory
Explanation: The expectancy theory explains that, behavior or attitude exhibited by an individual usually stems from the association between the exhibited behavior and reward attached to such behavior, prompting such individual to selectively choose a behavior which maximizes reward for performance or output or one which minimizes pain.
According to the context above, Noble's claim that Howie knows very little about his employees including the fact that he doesn't know the kind of reward which could enhance their performance means that Howie has no knowledge about the expectancy theory associated with his employees behavior.
I'm pretty sure the answer is B.
