The correct answer is letter E.
Explanation: In ISO 9000 certification, Continual improvement is emphasized.
By reducing the variability in the product or service is an important key to quality. Poor quality has a positive effect on productivity because it usually takes longer to produce a good part.
The current chronological order is:
First, Israel takes control of West Bank and Gaza. This starts to happen and mainly takes place in 1967. Secondly, Israel and the PLO sign the Oslo Accords. This fact occuered in 1993 in the frame of the Israeli-Palestinian Peace Process. Finally, Israel withdraws from Gaza which happens just in 2005.