Question

Customer a with a bronze service level package calls in a critical system failure at 9:00 am. customer b with a silver service level package calls in a critical system malfunction at 10:00 am. customer c with a gold service level package calls in a critical system malfunction at 11:00 am.customer d with a platinum service level package calls in a support system malfunction at 11:30 am. in which order should the technician visit the customers according to the priority level of their service level packages and problems?

Answer 1

The order in which the technician should visit the customers according to the priority level of their service level packages and problems would be "customer d", "customer c", "customer b" and "customer a".

Further Explanation:

A technician should visit the customer first who has got the platinum service membership and the reason behind that is that a platinum service customer has already paid more to the company to opt for a platinum service. So, even if the customer with a platinum membership is the last one to call support system and get his complaint registered, the representative of that company or a person from a customer support of that company will visit the customer first with a platinum membership as these are such kind of perks that a company provides to the customers who have paid for the elite services of the company.  

This system is followed by the decreasing level as the customer who has platinum membership will be a priority and will be followed by a customer with gold service membership, silver service membership and at last, the technician will visit a customer with Bronze Service membership.  

Learn More:

1. In the introduction of the declaration of independence, Jefferson explains the way a government should function. in the body of the document,

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2. A sentence that includes an independent clause and at least one dependent clause is called a sentence.

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Answer Details:

Grade: High School

Chapter: Company Priority Levels

Subject: English

Keywords:

Customer, Support, Gold, Bronze, Silver, Platinum, Membership, Customer Service, Representative, Perks.  

Answer 2

The request where the expert should visit the clients as per the need level of their administration level bundles and issues would be "client d", "client c", "client b" and "client a". The client paying the greatest sum would get the best administration. I trust the appropriate response has helped you.

Further Explanation:

Explanation:

The request where the expert should visit the clients as per the need level of their administration level bundles and issues would be "client d", "client c", "client b" and "client a". The client paying the greatest sum would get the best administration. I trust the appropriate response has helped you.

Customers:

An individual who purchases products or administrations from a shop or business.

OR

An individual of a predefined kind with whom one needs to bargain.

Customer service:

Client administration is the arrangement of administration to clients previously, during and after a buy. ... In this sense, an association that qualities great client administration may spend more cash in preparing representatives than the normal association or may proactively talk with clients for criticism.

Answer Details:

Subject: English

Level: High School.

Key Words:

Explanation

Customers

Customer service

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