Answer:
b. follow up with a written message that documents the phone call and promotes goodwill.
Explanation:
CRM is an acronym for customer relationship management and it typically involves the process of combining strategies, techniques, practices and technology so as to effectively and efficiently manage their customer data in order to improve and enhance customer satisfaction. Therefore, this employees are saddled with the responsibility of ensuring the customer are satisfied and happy with their service at all times.
When calling a customer by phone to address a problem or disappointment, you should describe the problem and apologize, offer an explanation and resolution, and follow up with a written message that documents the phone call and promotes goodwill. This would go a long way to pacify and encourage the customer not to ditch the brand, as well as mitigating or erasing the perceived bad image of the company.
Answer:
D. weak form of the efficient market hypothesis.
Explanation:
Weak form efficiency is also known as the random walk theory. According to this theory, past events do not have any effect on future prices. The individual supporting weak form efficiency advocates that the current value does not have any relationship with past information. In the above case, the investor finds that the past and the present situation is equivalent and therefore this proves to be the violation of the weak form efficiency.
Answer:
2% of the purchase price or the net proceeds of the sale whichever is less