Answer:
B. Cross-train agents on both product lines
D. Implement a customer self-service portal
Explanation:
Cross-training is a way of teaching employees different aspects of the job so that they can have a measure of flexibility in the discharge of duties. Managers find this approach to be effective as they believe it saves cost and maximizes the usefulness of employees. It also helps to serve and satisfy a wider range of customers.
So for Universal Containers seeking to optimize cost without compromising customer satisfaction while managing two customer service contact centers, an effective way of dealing with the large call volumes is cross-training agents on both product lines so that they can attend to a wider range of customers. Cross-training agents on both product lines would make them more knowledgeable of the services being offered and this would minimize the need to transfer calls as all agents can provide information on the various products.
Implementing a customer self-service portal would also reduce the workload on the customer service agents as customers can access the information they need on their own.
Answer:
session.
Explanation:
Web storage stores data in the browser in sessions.There are two types of web storage APIs available local storage and session storage.Both of these storages are used to store data on client side.While session stores data in key/value pairs which consists of strings.The maximum Limit of data storage is about 5MB.
The two functions does tcp/ip are:
- Reassemble data packets at the destination.
- Request servers for data the user wants.
<h3>What are the functions of TCP IP?</h3>
The role of the Transmission Control Protocol is known to be the one that helps to take in and put together the Data Packets while that of IP is to send the Data Packets to the right location or destination.
Therefore, The two functions does tcp/ip are:
- Reassemble data packets at the destination.
- Request servers for data the user wants.
Learn more about tcp/ip from
brainly.com/question/17387945
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<u>Answer</u>:
<em>A player centric game would be one of the best game where the player would navigate till the end of the game. </em>
<u>Explanation</u>:
It is the game, where the designer considered himself as <em>a player and make the background picture, music, character, challenge </em>everything would be tackled in a fun-filled way.
A <em>designer centric game would be a one, where the player wouldn’t enjoy playing and will never be able to complete the entire game</em> and would have been tired of listening to the background music and other <em>unfriendly aspects in the game.</em>
