Answer:
Customer Relationship Management
Explanation:
Customer relationship management can be defined as the ways to manage the relationship that existed between a company and its customers as well as the interaction that existed among them.
Customer relationship management enables us to learn more about customers needs, attitude or behaviour thereby building a relationship with them that, in turn, creates loyalty and retention of the customers.
Therefore it is vital that companies or business owners manage the relationship between their customers in order to improve their sales and as well they should deliver superior customer value and satisfaction.
Answer:
License
Explanation:
A License is a term that describes the formal permission to do carry out operation or do something, often between the authority, government, or individual (often the owner of the thing under consideration) and another individual. A lisence can either be written or verbally given.
Hence, in this case, since Tom has verbally given Jerry permission, then it is correct that, Jerry has acquired LICENSE.
Answer:
Selective retention, is the right answer.
Explanation:
Selective retention is a term which is used to describe the process through which an individual tends to remember those messages, facts, thoughts, beliefs and values, which are closer to their interests. This process is usually studied in marketing as a part of consumer behavior. In marketing, buyers used to remember information which supports their beliefs and values and forget messages or information that do not favor their beliefs.
