According to the gaps model of service quality, Kevin's beliefs can be best described as <u>customer expectations</u>.
What is Gap's Model?
Product Managers from all sectors can utilize SERVQUAL (service quality gap model), a technique for measuring service quality gaps. Identifying gaps between client expectations and the actual services offered at various levels of service delivery is the goal of this model.
5 gaps in service quality model:
The five gaps in the service quality gap model are Knowledge, Policy, Communication, Delivery, and Customer. The five gaps model of service quality is known as the Gap model. The gap model of service quality analyzes gaps and problems between organizations and their customers.
Learn more about the Gaps model here:
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Answer:
C. Ethos
Explanation:
Ethos definition: The characteristic spirit of a culture, era, or community as manifested in its beliefs and aspirations.
Answer:
<u>B)</u> A shift in the way of thinking away from the church and towards science, logic and reasoning
Explanation:
A is talking about social class,organizing, history,etc.
B is talking about changing your way of thinking. To reach enlightenment, changing your mindset changes to see the better picture.
C is talking about monarchy, history,etc.
<em>A and C are unrelated.</em>
<em>D is not possible.</em>
Answer:
hypothesis
Explanation:
A hypothesis is a small and precise prediction about the study by the researchers. The prediction made by the researcher is testable. The explanation given relies on the facts which are known to the researcher but has not been proved through the research. The prediction of Dr. Colby about the sale of the hamburger is an example of a hypothesis.
Answer:
Nigeria gained independence then seven years later a civil war called Biafra War started.
Explanation:
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